Chrysler Buyback | FAQ By Quill & Arrow LLP

Are you dealing with a troublesome lemon car and wondering about your legal options? You’ve come to the right place. Today we’ll be tackling some frequently asked questions about the Chrysler Buyback program. This is all brought to you by the expert lemon law team at Quill & Arrow LLP. 

So, sit back, relax, and let’s dive into the world of Chrysler lemon cars where we’ll explore how Chrysler can help you get rid of that sour ride!

What is the Chrysler Buyback Program? 

The specific design of the Chrysler Buyback Program is to assist car owners. It is mainly for those plagued with persistent defects in their vehicles. These vehicles are otherwise known as “lemons.” If you find yourself in possession of a lemon vehicle, Chrysler has a commitment to repurchase it and offer you a fair market value to resolve the issue.

How Do I Qualify for the Chrysler Buyback Program? 

To qualify for the Chrysler lemon law buyback, you must meet certain criteria, the first being that it has experienced repeated or ongoing defects. These issues must have impaired the car’s use, value, or safety. You must prove that these defects persisted despite a reasonable number of repair attempts by an authorized Chrysler dealership. The timeframe of the defects should be within the original warranty period, or within 18 months from the date of purchase.

What Are My Consumer Rights Under Chrysler’s Buyback? 

  • The Right to Seek Remedy: Your Chrysler vehicle is deemed a lemon if it falls within the ‘lemon’ categorization according to your state’s lemon law. As such, you as the owner hold the entitlement to pursue a remedy from the car manufacturer or dealership. This resolution is compensation in the form of a replacement vehicle or a buyback. 
  • Option to Choose Replacement or Refund: The decision to receive a replacement vehicle or a refund rests with the consumer (you). Chrysler lacks the authority to enforce acceptance of one choice over the other. They can’t make you choose a replacement vehicle when you prefer a complete refund. 
  • Entitlement to a Fair Refund: Should you opt for a refund, you’re awarded the contract price of your vehicle. This encompasses costs related to taxes, licensing, and registration as well as other finance charges you may have disbursed in previous years. However, there might be some deductions that the automakers will charge you. This deduction would act as a reasonable allowance for the vehicle’s prior use before the defect arose.
  • Right to a Replacement Vehicle: Opting for a replacement vehicle entitles you to receive a new vehicle from the manufacturer. This new vehicle will mirror the characteristics of the defective ‘lemon’ vehicle in terms of value, year, mileage, etc. However, the new vehicle should be free of the prior defects plaguing the initial vehicle.
  • Access to Legal Representation: In some scenarios, complications may surface during the buyback process. As a result, you retain the right to legal representation. Several states, including California, have provisions that stipulate the manufacturer covers the legal fees. If the consumer prevails in the Chrysler lemon law claim, they receive the full original settlement. 

Comprehending these rights plays a pivotal role in ensuring equitable treatment throughout the Chrysler buyback process. By being well-versed in the protections lemon law provides, you bolster your ability to navigate the complexities you’re bound to encounter throughout the legal process. It also teaches you how to safeguard your interests effectively, thereby securing a fair resolution in your case.

What Information Do I Need to Gather Before Contacting Chrysler? 

Before reaching out to Chrysler, it’s crucial to have all your documentation in order. Keep records of all the issues you’ve encountered with your vehicle. This includes dates, descriptions, and repair invoices. Make sure to retain copies of the repair orders, communication with dealerships, and any other relevant paperwork. The more detailed your records, the stronger your case will be.

How Do I Notify Chrysler About My Intent to Participate in the Buyback Program? 

Once you’ve gathered all your documentation, it’s time to reach out to Chrysler. You can begin the process yourself by sending them a written notice, either through email or certified mail. If you do this, you must include all the necessary details, such as your vehicle’s make, model, and identification number. 

Alternatively, you could choose the easier route by booking a free consultation with Quill and Arrow LLP and letting them know your plight. This way removes the need to deal with the manufacturers directly. Our experienced attorneys will negotiate all the necessary details on your behalf. 

What Happens After I Notify Chrysler? 

Once Chrysler receives your notice, they will have one final opportunity to repair your Chrysler lemon defects. This is to satisfy the reasonable number of repair attempts. During this stage, it’s important to give Chrysler’s authorized dealerships a fair chance to rectify the issues.

Should I Consult an Attorney Before Proceeding With the Chrysler Buyback Program? 

While it’s not required, it’s advisable to consult with an experienced lemon law attorney. This will increase your chances of a successful resolution. An experienced firm like Quill and Arrow will guide you through the process and review your case in detail. They’ll help you navigate any potential legal complexities that may arise.

Can I Negotiate the Terms of the Buyback With Chrysler? 

Once you’ve exhausted the repair attempts, submitted the necessary documentation, and consulted with an attorney, Chrysler will review your case. If they find that your vehicle indeed meets the lemon car criteria, they will offer to buy back your vehicle at a fair market value. While the terms are usually non-negotiable, having a skilled attorney like Quill and Arrow by your side makes all the difference. They will ensure that you receive a fair and just resolution.

The Baton is In Your Hands, Pass it On To Quill and Arrow LLP Today 

The Chrysler Buyback Program offers hope to car owners who find themselves saddled with a lemon. Make sure you understand the program’s requirements and gather the necessary documentation. By doing so, you can increase your chances of a successful resolution. 

Don’t let that lemon car sour your life any longer and take the first step towards reclaiming your freedom. Follow our advice and you’ll soon be on the road to a hassle-free driving experience. Remember, with the support of Quill & Arrow LLP, you have the power to turn that lemon into lemonade!

Media Contact: 

Carlo V. DeFalco

eCustom Solutions

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