Everyone knows that buying a car is an investment, but how does it feel when “your investment” is in and out of the repair shop? If your 401(k) could ruin your transportation and lose value at the same time, you would probably think twice about putting money into it.
The good news is there are options for car owners in California. In this consumer-friendly state, defective vehicle owners have legal protections in the form of the lemon law. This guide will explain exactly what to do if your Chrysler is defective and how to get the compensation you deserve.
What is a Lemon and How Do You Know if You Have One?
A “lemon” refers to a vehicle with serious defects that are severe enough to affect the use of the vehicle or jeopardize the safety of the people inside. Under California’s Lemon Law, a Chrysler may qualify as a lemon if:
- The defect substantially impairs the use, value, or safety of the vehicle
- The car has gone in for repairs several times for the same issue without being fixed
- The issue began and was reported while under warranty
- The vehicle has spent at least 30 days at the repair shop
For example, you could have a Chrysler 300 with recurring transmission problems that make it unsafe to drive, or it might be a Pacifica hybrid experiencing repeated electrical failures. If this reminds you of your own experience, the Lemon Law typically considers these issues substantial enough to warrant compensation.
The Goal of the Lemon Law
The Chrysler Lemon Law exists to ensure consumers aren’t stuck with a defective vehicle. The longer someone waits to report an issue, the harder it is to prove their case, so be diligent on logging and reporting everything. Below are certain key points to know about the lemon law in California:
- The law applies to new and used vehicles purchased or leased with a manufacturer’s warranty.
- It covers cars, trucks, motorcycles, RVs, and certain commercial vehicles.
- Used vehicles may sometimes qualify if the owners bought it with a valid warranty.
Do the Following if You Have a Lemon
The California Lemon Law provides a clear path to help you resolve your lemon situation. Here are the general steps to follow:
Thorough Documentation
Start by keeping a record of everything related to your vehicle’s issues. This includes repair orders and receipts, notes on the symptoms or problems, and dates and mileage for each repair attempt. Also, make sure you save any documentation or communication with the dealership or manufacturer. Detailed records strengthen your claim and make it easier to prove that the defect affects your vehicle.
Give Chrysler a Chance to Fix the Problem
The California Lemon Law requires the manufacturer to make a reasonable number of attempts to repair the vehicle. What counts as “reasonable” depends on the type of defect and state laws, but common standards imply that at least 2-4 repair attempts for the same issue can qualify. However, if the defect poses a serious safety risk, the law may require fewer attempts. If your dealership still can’t resolve the problem after these repairs, it’s time to escalate the matter.
Consult a Lemon Law Attorney
Navigating the legal space after filing a Chrysler Lemon Law buyback claim can be tricky, which is why you’ll want a reputable lemon lawyer by your side. If the manufacturer denies your claim or delays the process, your attorney can fight for justice on your behalf. Many lemon lawyers offer a free consultation and work on a contingency basis, meaning they only get paid if they win your case.
Contact the Manufacturer Directly
After consulting your lawyer, they will escalate the case to Chrysler or their customer service. Explain the situation and include copies of your repair records and other supporting documents. Make sure you notify them either by calling their customer care team or submitting a written complaint. Be polite but firm.
Explore Your Legal Options and File a Lawsuit, if Necessary
If they still can’t resolve the issue, you may have the right to compensation under Lemon Law. What the manufacturer offers depends on your case and your preference. Here’s a few ways you may be compensated:
- Chrysler Buyback: The manufacturer repurchases your vehicle and reimburses you for any expenses you paid. The Chrysler buyback program may include a down payment, loan payments, registration fees, and other related costs.
- Replacement Vehicle: They can provide another vehicle with features similar to the previous one. It would have a comparable market value, make, model, and mileage to your lemon, but without the defects!
- Cash Settlement: In some cases, you might receive a monetary settlement for the defect without returning the car. You also get to keep any remaining warranty, and you don’t have to deem it a lemon to the next owner if you sell it.
- Covered Legal Fees: If you hire the services of a Lemon Lawyer, there’s an added benefit. The manufacturer typically covers the legal fees and costs of hiring an attorney, which means it’s a win-win situation for you.
If Chrysler refuses to cooperate, you may need to file a lawsuit to reach a fair resolution. A knowledgeable Lemon Law attorney can help you through this process, ensuring you receive your deserved settlement.
Hiring Quill & Arrow Lawyers to Resolve Your Chrysler Lemon Situation
When your Chrysler turns out to be a lemon, it’s easy to feel overwhelmed and unsure about the next steps. That’s where Quill & Arrow LLP can help you out. This is a law firm specializing in California Lemon Law cases, and their expertise can transform your frustrating car troubles into a stress-free experience.
Why Choose Quill & Arrow?
Quill & Arrow isn’t just another law firm. They have built a reputation for being consumer champions, especially when it comes to the Chrysler Lemon Law. They are unique based on the following features:
- The Lemon Law is their primary focus, which means they have a deep understanding of every aspect of the law.
- They’ve resolved countless cases and secured refunds or replacements for clients with lemon cars.
- In California, the automaker covers the attorney’s fees, which means Quill & Arrow lawyers work on contingency.
- They know each case is unique, and they create tailored strategies to ensure the best possible result for your situation.
Never Settle for Less
Dealing with a lemon car is frustrating. With the Chrysler Lemon law, you can begin to take action and fight for your rights. Don’t live with a defective vehicle any longer. With the right attorney, you can make sure Chrysler takes responsibility for their products.
Car manufacturers usually have teams of lawyers on their side, but you can have yours as well. Consult a qualified and reputable attorney from Quill & Arrow LLP today and let the automakers know you mean business!
Media Contact:
Carlo V. DeFalco
Carlo@ecustomsolutions.com
eCustom Solutions