Lemon Law Process

Beth is amazing! Informative and detailed sweet and for sure will fight to get you the highest settlement as she did with my case!!! Chris as well, he is super amazing very kind and super sweet and works hard and awesome at what he does! The several times I have visited the firm they are super friendly and welcoming! I must say I will miss the bond Beth, Chris and I created.

This firm has great people and will for sure go the extra mile and will not give up on your case and will fight to the end!

I was having ongoing issues with my Ford and wasn’t getting any response from the company when trying to handle it on my own. I reached out to Quill & Arrow Law Firm, and I’m so glad I did. Courtney assisted me from beginning to end and was truly wonderful throughout the entire process. She was consistent with follow-ups, stayed in contact, and answered all of my questions and concerns with patience and professionalism. Thanks to her support, I was able to receive a small settlement. I genuinely appreciate her outstanding customer service.

I had heard about the California Lemon Law over the years, but I never gave it much thought. Honestly, I assumed it was probably some sort of scam.
Then, in 2020, I purchased a brand-new hybrid vehicle. I was excited, it was supposed to save me money and get me where I needed to go. But just two months after I drove it off the lot, it was already in the shop. It would get “fixed,” only to be back in the shop a few months later for the same exact issue. This cycle continued for years. I use my car for extreme commuting, and I was quickly reaching my warranty limit. I was running out of time, patience, and options.
That’s when I contacted Quill and Arrow and submitted the documents they requested to see if I had a case. And I did.
Let me be clear: patience is key. Updates come every couple of months, not weekly, but they do come. There’s a lot of back-and-forth between the attorneys and the car manufacturer, but eventually, a settlement is reached.
I’m sharing this now because I just received my settlement on Tuesday.
I was reimbursed nearly every penny I had put into the car, and then some. The remaining loan balance was paid off, the attorneys took their portion, and I was still left with a solid chunk of money. The process of surrendering my vehicle was painless: a third-party inspector met me at the dealership, took photos, checked for damage, collected a few signatures, and I was done in 20 minutes.
Quill and Arrow were professional, understanding of my frustration, and incredibly supportive in helping me understand every step and document along the way. They made sure I knew what to expect, and they delivered.
If you’re in the market for a Lemon Law attorney, Quill and Arrow is who I would recommend to anyone and everyone. They’re the real deal. You will get a check. This isn’t just social media hype, this is legit.
Just remember: be patient. They have a lot of clients, but they haven’t forgotten about you. They will get back to you, it might not be the same day, but they will follow through.
Good luck!
Thanks again @Quill and Arrow!

I just want to take a moment to share my incredible experience with Quill and Arrow. From the beginning, they were extremely professional and supportive throughout the entire process. They really went above and beyond to help me, and thanks to their efforts, I was able to secure a great sum of money. Reynaldo Santos is great!!!!

I do want to point out that if cases take a little longer than expected, it’s not their fault—manufacturers often take their time. But, even with those delays, Quill and Arrow remained diligent and kept me informed every step of the way.

Just last Wednesday, I received my first check, and tomorrow, I’m going to surrender my second car.  I’m beyond grateful for their help, and I truly believe they are the best in the business. If you're looking for reliable, professional service, I highly recommend them.

I am very satisfied with my attorney. Company do everything possible to get my car back to manufacture. Great communication and explanation on each step we are going through. Timing as promised. I am personally satisfied with Quill & Arrow LLP.
Definitely recommend. They are very professional.

I’ve read a lot of negative reviews of what sound to be miserable people with false expectations, however I’m leaving a review because I am extremely satisfied with the lemon law case that Quill and Arrow represented me for. From the very beginning, they have been very easy to work with and have been in constant communication with me every step of the way. I don’t think people understand how long the process takes, but they told me up front it can take 18mo.  And for me it did take about 18 months. They are literally gathering documents and building a solid case to go after the manufacturer which takes time. They let me know every time the case was progressing so I was always in the know. They won my case against Jaguar Land Rover without even having to take them to trial because their case was so solid and got me back every cent I put into the car plus more! Just that alone saves a lot of time to be able to come to an agreement Without dragging out a long trial so I was very satisfied with that. All the multiple different staff members that I’ve talked to in different departments along the way have been very friendly and informative and always have left me with a good point of contact to reach out for any questions. I hope I never need a lemon law attorney again, but I would recommend them to family or friends or use them again if needed!

We had a Lemon law case and The Quill & Arrow team were awesome. The team is very responsive and completely took care of everything. They keep me up to date on the case.  They called to let me know what the next steps they are were going to take.  I would definitely reach out to them again.

My experience with Quill and Arrow has been a pleasure mainly due to Reynaldo Santos.

Simply put. Reynaldo CARES! You can tell he cares when he takes care of your every need. He listens attentively and answers very professionally and thoroughly. I was lost when I initially reached out to Quill and Arrow and they have been very accommodating in explaining the process and helping me every step of the way. I feel confident when in the hands of Reynaldo and Quill and Arrow.

I was experiencing issue after issue with my vehicle. Feeling frustrated and helpless thinking I was going to have to be stuck with a faulty vehicle. Then I called Quill and Arrow. They took on my case against the vehicle manufacturer and did a phenomenal job representing me and won my case! I am forever grateful and beyond pleased with their excellence and supportive team. Thank you Quill and Arrow!!

I'm extremely satisfied with the services provided by Quill & Arrow LLP. As my lemon law attorney, they were knowledgeable, professional, and dedicated to my case. Their expertise and persistence helped me achieve a successful outcome. I highly recommend Quill & Arrow LLP to anyone dealing with lemon law issues.

Absolutely the best law firm!! Highly recommended!!! Staff is wonderful
I had a lemon tesla x whom I had previously hired TWO different attorneys for and both times they ended up dropping my case. So needless to say, I was pretty defeated and I accepted my loss. A few months later, I received a mailer from Quill & Arrow I did a quick search on them and figured I wouldn't lose anything by calling. I was a bit confused/hesitant as to why they wanted my case after the previous attorney's were unsuccessful but man am I glad I gave them a shot! Saying they exceeded my expectations, is a HUGE understatement, I received my settlement check yesterday. Thank you to all the attorneys who assisted on my case.

This firm represented me to help me declare my 2022 Tesla a lemon. They originally told me it would take 12-18 month for the entire process and they delivered faster just under one year. They kept me up to date during the entire process. I was told my hearing was on March 6th and a week later I signed the settlement agreement, I surrendered my vehicle on April 9th and today I received my settlement check from their office. I am extremely happy with their performance and would recommend them. Do not panic during the period of silence from when they take you case as it will take time to process and they will come thru for you.

Quill & Arrow is an excellent law firm, and was extremely helpful in solving our lemon law case. Quill & Arrow’s team is kind, smart, and persistent, and we’re so glad we went with them! I was involved in a car accident and Attorney Jonathan Shirian was recommended to me by a fellow friend.

From my initial contact to the final settlement the process was smooth and easy. They maintained contact throughout my case and got me a settlement which was more than fair. Thank you Q & A for all your help.